BEFORE YOU ARRIVE

When making plans to visit Twin Pine Casino, please understand the following:

• Casino Hours of operation are 24 hours a day, 7 days a week.
• We continue to provide a clean and safe gaming experience with our extensive daily cleaning procedures.
• Twin Pine Casino & Hotel will be entirely non-smoking, non-vaping.
• We will have a convenient designated smoking area located just outside of the casino.
• If you are not feeling well in any way, please stay home. This is to ensure the safety of our guests, employees and community. We will be happy to welcome you back once you are feeling better.
• All guests are required to wear a mask while on property. Please do not forget to bring yours.
• If you are uncomfortable with your temperature being taken at the door, please consider whether you want to visit. Guests with a temperature of 100.4F or higher will not be allowed to enter.
• Physical distancing measures will be in effect property-wide. This will affect your experiences in the restaurants, hotel, gaming floor, and retail venues.
• Please be patient, understanding and follow the new rules as they are for everyone’s safety.

WHEN YOU ARRIVE

• All guests will need to enter through the Hotel porte-cochere.
• Please adhere to social distancing markers if there are lines.
• You will be greeted at the door by a Twin Pine Casino Team Member.
• Your temperature will be taken before you enter with a non-touch infrared thermometer.
• Please note this process may create lines during higher volume business times.
• Guests with COVID-19 symptoms or a temperature of 100.4F or higher will be asked to return when they are not symptomatic.
• You will be asked to briefly lower your face mask for age and identification purposes.

CASINO FLOOR

• To ensure proper social distancing, every other slot machine will be turned off or will have Plexiglass dividers between them.
• Table games are open and will only seat 3 players per table and have plexiglass dividers between players and dealers.
• If you are around other people who are not in your party, please remember to keep your distance.
• Clear plexiglass partitions have been placed at the Hotel Front Desk, Gift Shop, Cash Cage, Harvest Club, Market Place and Host Services Desk.
• Cash Cage – Every other service window will be closed to ensure proper social distancing.
• Please adhere to all social distancing markers where lines form at the cash cage and all other areas of the casino.
• All personal items including back packs, luggage, jackets etc… will no longer be able to be held at the Security Podium.
• To ensure we are making every effort to reduce crowd size, loitering on the Twin Pine Casino premises will not be permitted. Thank you for your understanding.
• Eating will not be permitted on the gaming floor.
• Please help stop the spread by enjoying your meals in the designated eating areas of the Manzanita, Grapevine Bar & Lounge and Market Place.

PROMOTIONS

• Harvest Club hours: Sunday – Thursday 10 AM – 11 PM; Friday & Saturday 10 AM – 12 AM (midnight).
• Tier points, tier benefits and comps will remain the same as they were before we closed.
• Be sure to check the promotions page for the latest promotional updates.

RESTAURANTS, BARS & DRINK SERVICE

• Indoor dining is available in The Manzanita Restaurant and The Grapevine Bar & Lounge.
• Dining venues have reduced seating to ensure social distancing.
• The Manzanita Restaurant hours of operation: Fri & Sat from 5:00 pm – 10:00 pm.
• The Grapevine Bar & Lounge hours of operation: Mon – Fri from 12:00 pm – 10:00 pm / Sat & Sun from 10:30 am – 10:00 pm.
• The Market Place hours of operation: 10:00 am – 1:30 am daily. 
• Alcohol can be purchased in one of our restaurants with a meal. Alcohol sales are temporarily unavailable on the casino floor.
• The Twisted Vine Bar will remain closed until further notice.
• Non-alcoholic drink service will be available on the gaming floor.
• All condiments will be single serve personal condiments and available at all venues.
• Limited menus will be available at all venues.

GIFT SHOP

• Gift Shop hours will be 10 AM – 10 PM daily.

• Our retail offerings may be limited due to COVID-19.

ENTERTAINMENT

• Grapevine Bar & Lounge live entertainment has been canceled until further notice.

• This is to discourage large group gatherings within the limited space.

• All entertainment events and VIP parties in the Event Center have been canceled until further notice.

HOTEL GUESTS

• The Hotel will be open for overnight guests.

• Hotel Suites will remain closed to discourage gatherings of groups.

• In the event a hotel room is unavailable for check-in at the time of arrival,
  the hotel will not be holding guests luggage. We apologize for any inconvenience this safety measure may cause.

• Bell carts will be available for use. There will be a designated area for bell carts to be placed after each use to be sanitized. Once sanitized, bell carts will be placed in a designated area for clean carts.

• Please be aware of postage signage for each of these designated areas.

• Room service will be unavailable until further notice.

• No more than 2 guests in the elevator if you are not in the same party.

• The fitness room will remain closed until further notice.

• The business center will remain closed until further notice.

We have taken appropriate action and implemented enhanced health and safety measures—for you, our other Guests, and Team Members. Please make sure to follow all posted instructions while visiting Twin Pine Casino & Hotel.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and Guests with underlying medical conditions are especially vulnerable. By visiting Twin Pine Casino & Hotel you voluntarily assume all risks related to exposure to COVID-19.

Be Safe. We’re doing more to keep you healthy.

LAKE COUNTY PUBLIC HEALTH DEPARTMENT PRESS RELEASES AND INFORMATION