General Hotel Information

Guest must be 18 years of age or older to rent a room.
Guest must have Valid ID upon check in.
Guest must physically have valid discount card upon check in (AAA, AARP, etc)

RESERVATION / CANCELLATIONS POLICIES
Twin Pine Casino & Hotel Guests can reserve now with the following payment methods:

Credit Cards
• Visa
• MasterCard
• American Express
• Discover
• Diners Club
• Debit/Check Cards (**Please be aware that your bank may authorize double your actual charges and it could take up to 24 hours to 14 business days to release the difference**)

Credit Card Authorization Forms
If you are using a credit card that is not in your name, we must have a Credit Card Authorization form filled with Hotel Reservations.
The credit card holder must fill out the form allowing us to charge the credit card.
Please contact our hotel front desk for a copy of our Credit Card Authorization Form at; 707-987-0297.

Cash
We do accept cash payment, if you do not have a credit card.
Guest must have a valid photo ID.
Guest is required to pay a $300.00 cash deposit plus the price of the room at check in. Upon Check-Out your room will be inspected for damages, or theft and must be cleared
before guest deposit can be released.

Cancellation Policy
If the guest cancels reservation less than 48 hours prior to reserved arrival date, guest will be charged for one night stay of accommodations. Reservations for holidays, special events, promotions, or packages are non-refundable. Please contact the front desk for more information.

Guest Traveling with Minors
Guest traveling with minors under the age of 21 are welcome to stay in the Twin Pine Casino & Hotel Rooms. Those under 21 may enjoy dining in the Manzanita Restaurant and Grapevine Bar and lounge. Guest must be 21 or over to gamble or be on the casino floor.

HOTEL CHECK-IN & CHECK-OUT TIMES
Check-In time is 3:00 pm
Check-Out time is 11:00 am
If a guest occupies the room past 11am, they will be charged an additional nights rate. Early check-in and late check-out requests must be made with the Twin Pine Casino and Hotel front desk and are not guaranteed.

SPECIAL REQUESTS
We do not offer cribs.
Rollaway beds are available upon request (subject to availability). There is a $15.00 a night charge for all rollaway beds.
Room numbers and floor requests will be noted in your reservation but are not guaranteed.

NO SMOKING / PETS POLICY
Twin Pine Casino & Hotel believes in keeping our hotel rooms to the highest standard.
In keeping this standard, all of the rooms in the hotel are smoke free.
Guests violating our non-smoking policy will be charged a $300.00 cleaning fee.
Pets are not allowed in the rooms or on the grounds of Twin Pine Casino and Hotel, with the exception of service animals as defined by the Americans with Disabilities Act Title 111. The owner must state what service the animal performs. We do not admit service dogs that are for emotional or mental support. Pets may not be left in vehicles. Should a pet or its remains be discovered in the hotel, you will be charged a cleaning fee of $300.00.

ROOM DAMAGES / THEFT
Guest are responsible for leaving the room in the same condition (with normal use), as it was when the guest arrived. The registered guest will be held responsible for any and all damages, extra cleaning fees or theft to the room found during the stay or after your departure. The property is privately owned and operated. We reserve the right to refuse service to anyone. We assume no responsibility for accidents or injuries to guest’s vehicles. We will not be held responsible for loss or damage to valuables that are not secured properly. In-room safes are available for your use at no charge.

ALCOHOL / DRUGS
Guests are subject to California State Law. Possession or consumption of alcohol by individuals under the age of 21 is a violation of state law and is illegal. Twin Pine Casino and Hotel guests are responsible for understanding and complying with all standards. Alcohol, bottles and glasses may not be brought down from your room into the Casino.
Twin Pine Casino and Hotel is on Federal land. Any and all illegal drug use is against the law. Any violation of these laws may result in exclusion and or law enforcement being notified.

ILLEGAL / DISRUPTIVE / OFFENSIVE BEHAVIOR
Acts of an illegal, disruptive, or offensive nature will not be tolerated. Such acts may be reported to local authorities, and can be the basis for immediate termination of a guest’s room occupancy, as well as the retention of deposits or charges for repair or cleaning. It may also result in exclusion from the casino.