Twin Pine Hotel

We accept the following credit cards:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Debit/Check Cards (Please be aware that your bank may authorize double your actual charges, and it could take from 24 hours up to 14 business days to release the difference)

CREDIT CARD AUTHORIZATION FORM

If you are using a credit card that is not in your name, we must have a Credit Card Authorization Form filled out with Hotel Reservations. The credit card holder must fill out the form allowing us to charge the credit card. Please contact our hotel front desk for a copy of our Credit Card Authorization Form at 707-987-0297.

CASH

If you do not have a credit card, we do accept cash payment. Guest must have a valid photo ID.

Guest is required to pay a $300.00 cash deposit plus the price of the room at check-in. Upon checkout, your room will be inspected for damages or theft and must be cleared before guest deposit can be released.

If a guest cancels reservation less than 48 hours prior to reserved arrival date, guest will be charged for a one-night stay. Reservations for holidays, special events, promotions or packages are non-refundable. Please contact the front desk for more information.

Guests traveling with minors under the age of 21 are welcome to stay at Twin Pine Casino & Hotel. Those under 21 may enjoy dining in the Manzanita Restaurant and The Grapevine Lounge. Guest must be 21 or over to gamble or be on the casino floor.

Check-in time is 3 PM. Checkout time is 11 AM. If a guest occupies the room past 11 AM, they will be charged an additional night’s rate. Early check-in and late check-out requests must be made with the front desk and are not guaranteed.

We do not offer cribs. Rollaway beds are available upon request (subject to availability). There is a $25.00 per night charge for all rollaway beds. Room numbers and floor requests will be noted in your reservation but are not guaranteed.

Twin Pine Casino & Hotel believes in keeping our hotel rooms to the highest standard. In keeping this standard, all rooms in the hotel are smoke-free. Guests violating our non-smoking policy will be charged a $300.00 cleaning fee.

Pets are not allowed in the rooms or on the grounds of Twin Pine Casino & Hotel. Pets may not be left in vehicles. Should a pet or signs of a pet be discovered in the hotel, you will be charged a $300.00 cleaning fee.

Additional information on room damages or theft, alcohol or drug use, and illegal, disruptive or offensive behavior:

ROOM DAMAGES OR THEFT

Guests are responsible for leaving the room in the same condition (with normal use) as it was when the guests arrived. The registered guest will be held responsible for any and all damages, extra cleaning fees or theft to the room found during the stay or after your departure. The property is privately owned and operated. We reserve the right to refuse service to anyone. We assume no responsibility for accidents or injuries to guest’s vehicle. We will not be held responsible for loss or damage to valuables that are not secured properly. In-room safes are available for your use at no charge.

ALCOHOL OR DRUGS

Guests are subject to California State Law. Possession or consumption of alcohol by individuals under the age of 21 is a violation of state law and is illegal. Twin Pine Casino & Hotel guests are responsible for understanding and complying with all standards. Alcohol, bottles and glasses may not be brought down from your room into the casino.

Twin Pine Casino & Hotel is on Federal land. Any and all illegal drug use is against the law. Any violation of these laws may result in exclusion and or law enforcement being notified.

ILLEGAL, DISRUPTIVE OR OFFENSIVE BEHAVIOR

Acts of an illegal, disruptive or offensive nature will not be tolerated. Such acts may be reported to local authorities and can be the basis for immediate termination of a guest’s room occupancy, as well as the retention of deposits or charges for repair or cleaning. It may also result in exclusion from the casino.