TWIN PINE CASINO & HOTEL PRIVACY POLICY
Twin Pine Casino & Hotel is committed to protecting your personal, non-public information that you share with us. During your use of the facility and its amenities, or Twin Pine’s website mobile app, we collect certain information about you that you may consider private or confidential. This policy explains Twin Pine Casino & Hotel’s collection, usage, and limited sharing of such information.
I. INFORMATION WE COLLECT
When you visit Twin Pine’s website, we track and collect certain information that is non-personally identifiable. This information includes: (i) your operating system; (ii) your web browser; (iii) your IP address; (iv) the duration of your use; (v) the pages viewed; (vi) search words; and (vii) dates and times that our site is accessed. This information does not personally identify you, but is helpful for marketing purposes and for improving your experience on our website. You may be asked to provide personal information so that we can respond to your request for information. We will not require you to provide more information than is necessary to participate in any of our site activities. We may combine information collected online through the site with any other data we have collected about you using our offline resources including, but not limited to, player’s club accounts, surveys, guest comments and market research. Providing such information to Twin Pine Casino & Hotel voluntarily constitutes consent to such usage.
II. CATEGORIES OF INFORMATION WE COLLECT
Special Promotions or Informational Emails
We often request visitors of our facility or site to provide an email address to send information about promotions, special offers, or to be eligible for prizes, etc. Marketing conducted directly by Twin Pine Casino & Hotel may use a combination of personal and non-personal information.
Online Surveys
Occasionally, we may also ask you to fill out an online customer survey to obtain your suggestions or comments to better understand the effectiveness of our casino’s services, this website or for other similar purposes. Providing this information is entirely voluntary and will be used by Twin Pine Casino & Hotel to enhance the customer experience.
Cookies
We currently use “cookies” on our website to detect your web browser’s multimedia capabilities and to provide a unique identifier to your computer so that we can generate statistics regarding website usage. Cookies may also be used to help speed your future activities or to improve your user experience by remembering information from your computer that was not voluntarily provided by you (i.e., during registration) but does not include data that will identify you personally. Cookies are text files that store very small bits of information that help to identify you and your session interacting with a website. To learn more specifics about how cookies work, please refer to the help section of your web browser.
III. HOW INFORMATION IS USED
Disclosure of Information We Collect
Twin Pine Casino & Hotel may use personal and non-personal identifiable information for marketing and non-marketing purposes. You may opt out of our marketing by emailing us here (LINK). Twin Pine Casino & Hotel also uses certain third-party vendors to assist us in providing certain services, both marketing and non-marketing.
You may also request to opt out of sharing personal information with Twin Pine Casino & Hotel vendors for marketing purposes. However, we may disclose personal information to vendors for the following purposes:
1. for non-marketing purposes, such as processing and fulfilling reservations or purchases;
2. to third-party vendors necessary to perform functions of Twin Pine Casino & Hotel’s operations, such as ATM credit card processors;
3. to comply with legal, regulatory or administrative requirements of any governmental authorities of competent jurisdiction, including subpoenas;
4. to protect and defend Twin Pine Casino & Hotel, and its officers, directors, employees, attorneys and agents in connection with any legal action, claim or dispute;
5. to satisfy any contractual obligation to indemnify our contractors, business partners or other third parties in connection with any legal action, claim or dispute;
6. to prevent imminent physical harm or threats to public safety; and
7. to prevent fraud.
Our Commitment to Data Security
We take every reasonable precaution to keep your personal information secure. We have put in place appropriate physical, electronic, and managerial procedures to safeguard the information we collect. Areas of this website that collect your information use industry standard secure socket layer encryption (SSL). Nevertheless, when disclosing any personal information, you should remain mindful that there is an inherent risk in the use of email and the internet. Your information may be intercepted without our consent, collected illegally and used by others without your consent. We cannot guarantee the security of any information you disclose online, and you do so at your own risk.
External Links
Our website provides links to other websites. We do not endorse the materials disseminated at these other websites. We are not responsible for their content, validity, privacy policies or reliability of any website linked to our site.
Removal from Email Database
To be removed from our email database to promotions@twinpine.com send us an email. Be sure to include the email address you used to register.
Persons Under the Age of 21
Pursuant to applicable law, persons under the age of 21 are not permitted to play at our casino, loiter in gaming areas or consume alcoholic beverages. Similarly, our website is not intended for persons under the age of 21. In accordance with the Children’s Online Privacy Act, persons younger than 21 years of age are not allowed to use our site. We do not knowingly collect information from such persons.
Changes to this Privacy Policy
We reserve the right to modify or change this privacy policy at any time, simply by posting such changes on the site. Any such change, update, or modification will be effective immediately upon posting.
For questions regarding our privacy policy, promotions@twinpine.com to contact us.
